1. Our 30-Day No-Questions-Asked Money-Back Guarantee

1.1 If you are not satisfied with a purchase from iTradeAIMS, for any reason at all, tell us within 30 days of that payment and we will refund it in full. You do not need to give a reason, complete any course, take any trades, keep a journal, or provide evidence of anything. No questions asked means exactly that.

1.2 What is covered. Every payment you make to us. Any iTradeAIMS product — course, membership, or indicator licence — and any single order, first or otherwise.

1.3 The 30 days run from each payment. Each payment has its own 30-day window, running from the date that payment was taken. If you hold a membership that renews, every renewal payment carries its own fresh 30 days. A renewal taken on 1 March is refundable until 31 March, whether it is your first renewal or your fourteenth.

1.4 This applies to purchases you have already made. If you bought from us before 31 August 2026, this guarantee applies to you on the same terms as anyone else.

2. How to claim

2.1 Email support@itradeaims.net from the address on your order, or open a ticket at our Support Desk, with your order number and the words “refund request”. Nothing further is required of you.

2.2 If you cannot find your order number, tell us the email address and approximate date. We will find it.

3. When you get your money

3.1 We approve valid claims on receipt. Your refund is issued to the original payment method normally within 5 business days of your request, and in every case within 14 days.

3.2 How long the money then takes to appear is set by your bank or card issuer, not by us. We will give you the refund reference on request.

4. What happens after a refund

4.1 Your access to the refunded product ends, and any indicator licence issued with it is deactivated.

4.2 A refund ends your licence to use the refunded material. It does not transfer ownership of anything to you, and it does not give you a right to keep using files you already downloaded — see clause 9 of our Terms of Service.

4.3 If the refunded payment was a membership renewal, the membership ends. We do not continue to charge you.

5. Fair use

5.1 We may decline a claim only where we have evidence of fraud or deliberate abuse — for example, repeated purchase-and-refund cycles across multiple accounts, or use of stolen payment credentials.

5.2 This is the only condition attached to this guarantee. If we decline a claim under this clause, we will tell you in writing and explain why, and you may challenge that decision under our complaints procedure in the Terms of Service. We will not use this clause to avoid an honest request.

6. Chargebacks

6.1 You do not need to raise a chargeback to get your money back. Emailing us is faster and always works.

6.2 If you raise a chargeback without contacting us first, we will treat it as a refund request, refund you if the payment is still within its 30-day window, and close your access to the refunded product. Repeated chargebacks raised in place of a refund request may be treated as deliberate abuse under clause 5.1.

7. Your legal rights come first

7.1 This guarantee is offered in addition to your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing on this page or in our Terms of Service removes or limits those rights.

7.2 Where the law gives you more than this guarantee does, the law applies.

7.3 If you are a consumer resident outside the United Kingdom, you keep the mandatory consumer protections of the country you live in, and nothing here removes them.

8. Who you are contracting with

iTradeAIMS Birmingham, United Kingdom support@itradeaims.net