Refund Policy

1. Overview & Eligibility

At iTradeAIMS, we stand behind the quality and craftsmanship of our trading software, indicators, and utility tools. If you are a first-time customer and discover that our tools do not fit your trading workflow, you may request a 100% refund within 14 calendar days from your original date of purchase.

2. First-Time Customers Only

To prevent unauthorized exploitation and abuse of our proprietary software licenses, our 14-day money-back guarantee is available strictly to first-time purchasers of iTradeAIMS software:

• The guarantee applies solely to your very first product purchase with iTradeAIMS.
• Repeat orders, subsequent tool purchases, upgrades, or renewals made by an existing or returning customer are non-refundable.
• Customers who have previously requested and received a refund are not eligible for refunds on future purchases.

3. How to Request a Refund

Requesting a refund is simple and hassle-free. Please reach out to us via our Support Desk within the 14-day window following your purchase.

To help us process your refund without delay, please include the following in your message:

• Your full name and the email address used during checkout.
• Your transaction or order confirmation ID.
• The name of the software product or utility tool purchased.

4. Processing & Settlement

Once your request is received and verified by our support desk, our team will process your refund within 3 to 5 business days. Funds are returned directly to your original payment method (credit/debit card, PayPal, or payment processor) according to your bank’s normal settlement timeline.

Upon issuance of a refund, all associated software licenses, indicator activations, and platform script authorizations (e.g. TradingView invite-only script access) will be revoked.

5. Questions?

If you have any questions regarding our refund policy, please submit a query through our Support Desk.