At iTradeAIMS, we respect your privacy and are committed to protecting the personal data of our users, visitors, and customers. This Privacy Policy outlines what information we collect, how it is used, and the steps we take to keep it secure.
1. Information We Collect
We only collect the information necessary to provide, license, and support our software tools and services:
- Account & Contact Information: Your name and email address when you purchase a license, register an account, or submit a query through our support desk.
- Platform Usernames: Third-party trading platform identifiers (such as your TradingView username or MetaTrader account number) provided by you strictly for authorizing software access.
- Transaction Details: Payment confirmation records, license keys, and order history. Note that all payment processing is handled securely by certified third-party payment gateways; iTradeAIMS never stores or has access to your full credit card or payment credentials.
- Technical Logs: Standard server logs, IP addresses, browser types, and device information gathered for security, debugging, and fraud prevention purposes.
2. How We Use Your Information
We use the collected information solely for legitimate business operations:
- Delivering and provisioning software licenses and invite-only script access.
- Responding promptly to support inquiries and technical assistance requests submitted via our Support Desk.
- Sending essential order receipts, license keys, and important product update announcements.
- Monitoring, maintaining, and improving the stability and security of our websites and software.
3. Data Protection & Security
We implement robust industry-standard technical, organizational, and administrative safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using 256-bit Secure Sockets Layer (SSL) encryption.
4. No Sale or Unauthorized Sharing of Personal Data
We do not sell, rent, trade, or monetize your personal information to third parties or marketing brokers. Data is shared only with trusted operational providers (such as secure payment processors, cloud hosting services, and transactional email systems) strictly to facilitate our direct services to you.
5. Cookies & Local Storage
Our website uses essential cookies and local browser storage to manage user sessions, store display preferences, and ensure optimal website performance. You can manage or disable cookies via your browser settings at any time, though certain site features may be impacted.
6. Your Privacy Rights
Under applicable international privacy regulations (including GDPR and CCPA), you hold the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or outdated personal details.
- Request complete erasure (deletion) of your personal account data, subject to necessary legal and financial retention requirements.
- Object to or restrict specific processing activities.
7. Contact & Privacy Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our team directly through our Support Desk.