1. Who we are and how to reach us

1.1 These Terms are between you and:

iTradeAIMS Birmingham, United Kingdom support@itradeaims.net

1.2 We are a sole trader established in England. If our legal status changes, this clause is updated and the version number at the top of this page changes with it.

1.3 We are not authorised or regulated by the Financial Conduct Authority. We do not need to be, because we do not provide regulated services — see clause 5.

1.4 “We”, “us” and “our” mean the trader named above. “You” and “your” mean the person agreeing to these Terms.

2. What these Terms cover

2.1 These Terms apply to your use of itradeaims.net, my.itradeaims.net, our Discord server, and every product we sell: courses, memberships, eBooks, indicators for MetaTrader 4, MetaTrader 5 and TradingView, and Expert Advisors.

2.2 These further documents form part of these Terms:

• our Refund Policy, which is the full statement of our money-back guarantee;
• our Privacy Policy and Cookie Policy;
• our Risk Disclosure.

2.3 Where any of those documents conflicts with this page on its own subject, that document governs. The Refund Policy governs refunds; this page does not restate it.

3. Eligibility

3.1 You must be at least 18 years old. Our products are not sold to, and not intended for, anyone under 18.

3.2 You must not be resident in, or purchasing from, a country subject to UK, EU, US or UN financial sanctions, and you must not be a person listed on the UK Sanctions List, the EU Consolidated List or the US SDN List. We may cancel and refund any order that breaches this clause.

3.3 You are responsible for checking that buying and using trading education and trading software is lawful where you live. Some jurisdictions restrict the marketing of leveraged trading products; we do not warrant that our products are appropriate or available in every country.

3.4 United States. We sell to customers in the United States. US visitors should read the CFTC Rule 4.41 notice in our Risk Disclosure, which applies to them specifically.

4. What you are buying

4.1 Courses and memberships. Access to educational material for as long as your membership is active.

4.2 Indicators and eBooks. A licence to use downloadable software or documents. The software is supplied in compiled, encrypted form. Your licence terms are set out in clause 9.

4.3 Everything we sell is digital content. Nothing is shipped.

4.4 “Lifetime” licences. Where we describe an indicator licence as lifetime, we mean: we will support and issue licence keys for that product for a minimum of 36 months from your purchase date, and we will give you at least 90 days’ written notice before we withdraw support for it. We may support it for far longer, and we usually do. We state a floor because a promise you cannot rely on is not a promise.

5. Education and information, not advice

5.1 We provide factual information and educational commentary. We teach method, analysis and process.

5.2 We do not provide investment advice, and nothing we publish is a personal recommendation within the meaning of the FCA Handbook. We do not know your circumstances, objectives, resources or risk tolerance, and we do not take them into account.

5.3 Our material may include our own analysis, opinion and commentary on markets and method. That is what educational commentary is. It is general in nature, it is directed at no one in particular, and it is never a recommendation that you should buy, sell or hold anything.

5.4 Our signals, dashboards and indicators are analytical tools. They apply rules to price data and display the result. They do not tell you what to do, they do not know your position, and a signal is not a recommendation to trade.

5.5 Every trading decision you make is yours alone. You must read our Risk Disclosure before using anything we sell.

5.6 We make no claim, promise or implication about profit, income or return from using our products, and you should not infer one. If you see such a claim anywhere in our marketing, it is an error — tell us and we will remove it.

6. Orders, prices and payment

6.1 Prices are shown at checkout in the currency stated there, inclusive of any tax we are required to charge.

6.2 Your order is accepted, and a contract formed, when we confirm it by email or give you access, whichever is first.

6.3 We may correct an obvious pricing error before accepting your order. If we do, we will tell you and you may cancel.

6.4 We take payment through Stripe and PayPal. We do not see or store your full card details.

6.5 Price changes. We may change the price of any product at any time; the change does not affect an order already placed. For a membership that renews, we will give you at least 30 days’ notice by email before a renewal is charged at a new price, and you may cancel before that renewal at no cost.

7. Memberships that renew

This clause applies to any membership sold on a recurring basis. Where a product is sold as a one-off payment, it does not renew and this clause does not apply to it.

7.1 We will tell you before you buy whether a membership renews, how often, and at what price.

7.2 A recurring membership renews automatically until you cancel.

7.3 We will email you a reminder before each renewal is charged, stating the amount, the date, and how to cancel. We aim to send it at least 7 days ahead.

7.4 Cancelling. You can cancel at any time from your account area on my.itradeaims.net, or by emailing support@itradeaims.net. If you signed up online, you can cancel online — we will not require you to telephone us or to give a reason.

7.5 Cancellation stops future renewals. It does not by itself refund a payment already taken; the Refund Policy does that, and every renewal payment is refundable for 30 days after it is charged.

8. Your cancellation rights, and our guarantee

8.1 Your statutory right. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days from the day the contract is made to cancel a distance purchase of digital content and receive a refund.

8.2 Immediate access. Your 14-day statutory right ends early only if you have asked us to begin supplying the digital content immediately and acknowledged that you lose the right by doing so. We will never assume either of those. Unless we have asked you both questions and you have answered them, you keep the full 14 days — and in any event our guarantee in clause 8.3 gives you longer.

8.3 Our guarantee is longer either way. Whether or not clause 8.2 applies to your order, our Refund Policy gives you 30 days from each payment, with no conditions and no reason required. It is more generous than the statutory right in every case, and it applies on top of it.

8.4 Nothing in this clause removes your rights under clause 15.1.

8.5 Model cancellation form. You can cancel by any clear statement — an email saying so is enough, and our guarantee needs even less than that. If you would rather use the standard form, copy the text below and send it to support@itradeaims.net.

To iTradeAIMS, Birmingham, United Kingdom, support@itradeaims.net: I hereby give notice that I cancel my contract of sale for the following goods / for the supply of the following service — [describe what you bought]. Ordered on / received on [date]. Name of consumer. Address of consumer. Signature of consumer (only if this form is notified on paper). Date.

9. Software licence — indicators and downloads

9.1 What you get. When you buy an indicator or other software from us, we grant you a non-exclusive, non-transferable, revocable licence to install and use it for your own personal trading, for the period stated at purchase.

9.2 Seats. Your licence is activated against a limited number of trading terminals. The limit is stated when you buy. You may move a licence between your own terminals by deactivating one and activating another.

9.3 What you may not do. You may not sell, rent, lend, sublicense, share or otherwise make the software available to anyone else; use it on behalf of a third party or as part of a paid service; remove or circumvent its licensing, activation or protection mechanisms; or publish its source, keys or activation data.

9.4 Reverse engineering. Except to the extent permitted by law, you may not decompile, disassemble or reverse engineer the software. Nothing in this clause restricts the rights you have under sections 50B and 50BA of the Copyright, Designs and Patents Act 1988, which permit decompilation for interoperability and the observation, study and testing of the software in the course of normal use. If you want interoperability information, ask us first — we will usually supply it, which removes the need to decompile.

9.5 Ownership. We own the software. This clause licenses it; it does not sell it.

9.6 Revocation. Your licence ends if the purchase is refunded or charged back, if you breach clause 9.3, or when the licence period ends. On revocation you must stop using the software and delete every copy you hold.

9.7 Updates. We may issue updates. We are not obliged to, except as clause 4.4 requires for products described as lifetime.

10. Accounts

10.1 Your account is personal to you. One person, one account.

10.2 You must not share your login, licence key or downloaded files with anyone else, or use them on behalf of anyone else. Indicator licences are issued per person and are activated against a limited number of trading terminals; that limit is stated when you buy.

10.3 You are responsible for keeping your password secure and for everything done through your account. Tell us immediately if you think someone else has access to it.

10.4 You must give us accurate registration details and keep them current.

11. Acceptable use

11.1 This clause applies to our website, our forums, our Discord server and any other space we run.

11.2 You must not:

• post anything unlawful, harassing, abusive, threatening, defamatory or discriminatory;
• post another person’s personal information;
• advertise, spam, or solicit our members for other products or services;
• impersonate anyone, including us;
• share, resell or redistribute our paid material, in any form, to anyone;
• attempt to gain unauthorised access to our systems, or interfere with their operation;
• scrape, crawl or bulk-download our material by automated means.

11.3 We do not permit the marketing of proprietary-firm challenge services in our community spaces.

11.4 Our community spaces are for learning. We do not host, and will remove, posts soliciting or offering to manage other people’s money.

12. Content you post

12.1 You keep ownership of anything you post — forum threads, journals, comments, screenshots.

12.2 You give us a non-exclusive, worldwide, royalty-free licence to host, store, display and reproduce what you post, for the purpose of running our services and community. You can end that licence for any given post by deleting it, except where we have already reproduced it elsewhere with your separate permission, such as a testimonial.

12.3 You confirm that what you post is yours to post and does not infringe anyone else’s rights.

12.4 We may remove content that breaches clause 11. We do not routinely monitor what members post and we are not responsible for it.

13. Suspension and termination

13.1 We may suspend or end your access if you materially breach these Terms — in particular clauses 3, 10 or 11 — or if we are required to by law.

13.2 Except where the breach is serious or unlawful, we will tell you what the problem is and give you a reasonable opportunity to put it right before we suspend or terminate.

13.3 Terminating your access does not affect your rights under the Refund Policy. We do not use termination to keep money you would otherwise be entitled to have back.

13.4 If a payment is reversed or charged back, we may suspend access to the product it paid for until the reversal is resolved.

13.5 You may close your account at any time by emailing support@itradeaims.net.

14. Our intellectual property

14.1 All course material, written content, video, indicator source code and compiled software, branding and design on our sites belongs to us or is licensed to us.

14.2 You may view, download and print our material for your own personal use. You may not copy, republish, resell, sublicense, distribute or publicly display it, or create derivative works from it, without our written permission.

14.3 Nothing in these Terms transfers any intellectual property right to you.

15. Our liability to you

15.1 What we never exclude. Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by the Consumer Rights Act 2015; or anything else that cannot lawfully be excluded or limited.

15.2 Trading losses. We are not responsible for any loss you suffer from trading, investing, or any decision you make about your own money. We supply education and analytical tools. We do not manage your money, we do not know your positions, and we do not tell you what to trade. Clause 5 and our Risk Disclosure set out what we do and do not do.

15.3 What we do not accept. Subject to clause 15.1, we are not liable for loss of profit, loss of anticipated savings, loss of opportunity, loss of data, business interruption, or any indirect or consequential loss.

15.4 Cap. Subject to clause 15.1, our total liability to you arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total amount you paid us in the 12 months before the event giving rise to the claim.

15.5 Consumers. If you are a consumer, we are liable for loss you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill, and this clause does not affect that.

15.6 Availability. We do not guarantee that our sites or software will be available without interruption or free of errors, and we are not liable for interruptions caused by maintenance, third-party platforms, or your own systems or broker.

16. Complaints

16.1 If something has gone wrong, email support@itradeaims.net with “complaint” in the subject line. We will give you a substantive answer within 14 days, or tell you before then why we need longer and when to expect one. We are a small business, so you are writing to a person rather than a queue.

16.2 If you are not satisfied with our answer, you may ask us to refer the complaint to an alternative dispute resolution provider. We are not currently a member of an ADR scheme, and we are not obliged to use one, but we will consider any reasonable request.

16.3 Nothing here prevents you taking court proceedings.

17. Changes to these Terms

17.1 We may change these Terms. When we do, we increase the version number and the effective date at the top of this page. We keep a dated record of every change and will send it to you on request.

17.2 The version in force when you placed your order governs that order, except where a change is needed to comply with the law.

17.3 For a membership that renews, we will give you at least 30 days’ notice by email of any change that materially affects you, and you may cancel before it takes effect.

17.4 Continuing to use our services after a change takes effect means you accept it.

18. General

18.1 Events outside our control. We are not liable for failure to perform caused by something beyond our reasonable control, but we will tell you and, where the delay is substantial, you may cancel and be refunded.

18.2 Assignment. You may not transfer your rights under these Terms. We may transfer ours, for example on a sale of the business, and will tell you if we do; your rights are not reduced by it.

18.3 Severability. If any clause is found to be unlawful or unenforceable, the rest continues in force.

18.4 No waiver. If we do not enforce a right immediately, we do not lose it.

18.5 Third parties. No one other than you and us has any right to enforce these Terms.

18.6 Entire agreement. These Terms and the documents listed in clause 2.2 are the whole agreement between us on their subject.

19. Governing law and jurisdiction

19.1 These Terms and any dispute arising from them are governed by the law of England and Wales.

19.2 You and we agree that the courts of England and Wales have jurisdiction.

19.3 If you are a consumer, clauses 19.1 and 19.2 do not deprive you of the protection of the mandatory consumer law of the country in which you are resident, and you may bring proceedings in the courts of that country.